In-product AI copilot
An assistant built into your product that helps users do more, faster — and makes the product stickier.
05Edge
AI & Automation — Intelligence wired into the workflow.
We embed AI and automation where they remove real friction and create leverage — product features, copilots and pipelines that earn their place, never theatre. Engineered responsibly, measured honestly.
All servicesTools & platforms we build with
OpenAIAnthropicLangChainPineconePythonNode.jsAWSSupabaseHugging FaceOpenAIAnthropicLangChainPineconePythonNode.jsAWSSupabaseHugging FaceOpenAIAnthropicLangChainPineconePythonNode.jsAWSSupabaseHugging Face
10×Faster on automated workflows
24/7Always-on copilots & agents
↓Manual effort designed out
(Overview)
The work, in full.
AI is only valuable where it changes the work. We identify the highest-leverage moments in your product and operations, then build automation and AI features that quietly save hours and unlock things that weren’t possible before.
We’re engineers first. That means AI shipped responsibly — with guardrails, evaluation, human-in-the-loop where it matters, and a clear view of cost and accuracy.
No hype, no demos that fall apart in production. We prove value on one workflow, measure it, then expand only where the numbers justify it.
(What you can achieve)
Where this takes you.
A few of the outcomes we build inside AI & Automation — each one a real, ownable asset for your business.
Document automation
Extract, classify and route documents and data automatically — hours of manual work, gone.
Semantic search (RAG)
Answers grounded in your own data, with sources — so teams and customers find what they need instantly.
Workflow agent
A purpose-built agent that takes real actions within guardrails you control, with full monitoring.
(What's included)
Everything inside AI & Automation.
A complete, senior-led practice — expand each area to see exactly what we deliver.
AI shipped inside your product where it changes the work.
- Smart search & retrieval
- Personalisation
- Content generation
- Evaluation & guardrails
(How we work)
A timeline built to de-risk the outcome.
An illustrative engagement — every project gets a precise schedule after discovery.
Kick-offLaunch & beyond
01Opportunity mapping
02Prototype & evaluate
03Integrate
04Improve
01Week 1
Opportunity mapping
We find the workflows where AI creates real, measurable leverage — and the ones where it doesn’t.
02Weeks 1–3
Prototype & evaluate
We build a focused prototype and measure accuracy, cost and impact against a clear baseline.
03Weeks 3–5
Integrate
We wire it into your product or operations with guardrails, fallbacks and monitoring from day one.
04Ongoing
Improve
We instrument quality, gather feedback and improve continuously as models and needs evolve.
(Deliverables)
What you walk away with.
- 01AI feature or automation in production
- 02Evaluation & quality metrics
- 03Guardrails & monitoring
- 04Data pipeline & infrastructure
- 05Cost & usage controls
- 06Documentation & training
(Tools & stack)
Built on proven foundations.
Models
OpenAIAnthropicOpen-source LLMs
AI infra
LangChainVector DBsRAGEmbeddings
Automation
PythonNode.jsQueuesWebhooks
(Why Blacktide)
Why ambitious companies choose us.
01
Senior people only
No juniors learning on your budget. The people who scope the work are the people who build it.
02
Owned, never rented
You keep the code, the IP and the infrastructure. No black boxes, no lock-in — ever.
03
Engineering is the brand
Speed, reliability and craft aren’t technical details. They’re how trust is felt.
04
One partner, end to end
Strategy, brand, web and software under one roof, moving at a single pace.
05
On call 24/7/365
An under-two-hour response SLA — and an average real response measured in minutes.
06
Radically transparent
Clear scope, clear pricing, clear reporting. No surprises and no theatre.
Always on — 24/7/365Talk to the people who'll answer
Launch is the start. We stay on call.
When something needs us, a real person responds — fast. These are our actual support figures, not aspirations.
24/7/365On call, every day of the year
<2hGuaranteed SLA response time
≤5mAverage real response time
(Selected work)
Proof, on request.
Much of our strongest work sits behind NDAs — platforms, products and rebrands for clients who value discretion. We don't put their results on a public reel.
Instead, we share relevant ai & automation case studies privately, matched to your sector and goals — including metrics, process and outcomes.
Request private case studies Shared under mutual NDA(FAQ)
Questions, answered.
Still unsure? A quick inquiry gets you a straight answer from the people who'd do the work.
(Explore)